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Once you start a network, you need to keep in touch. After all, what is the point of going to all the work of meeting people if they slip back into the obscurity of memory. It is the easiest thing to let happen. We are busy and it seems we hardly have time to keep up with our current friends and family. Isn’t it insane to add more to the list? Nope. It is easy. It is important.

A professional network doesn’t take a lot of care and feeding. What it needs is a good reminder system, a phone or a computer and a few minutes.

As I have said before, I use Toodledo for managing my to do lists. It also manages my network. I have a folder set up just for this. When I meet a new contact I want to stay in touch with, I add a recurring task. The title of the task is “KITW – John Doe”. KITW means Keep In Touch With. I set a start and due date about two weeks apart and a repeat frequency of one to three months. A task that will pop up regularly to remind me to reach out and reconnect with a friend.

Setting up the automation is worth the few minutes. It will take all the effort out of remembering who you haven’t talked to in awhile. As you develop relationships, you will find you already talked to that person recently when the reminder appears. Simply check it off and it will come back at the appropriate time.

The next question that scares a lot of people is “what do I have to do to reach out?” After all, I haven’t talked to them for a long time. Will they think I am a lousy person for not talking to them sooner? Probably not. They didn’t talk to me either, and I don’t think less of them. The truth is, we are all busy. What would you think if a friend you hadn’t talked to since high school sent you an email or called on the phone? Most likely, you would be thrilled they reached out. It only takes a few minutes. It pays huge dividends when someone responds.

Screen shot of my list

All that needs to be done is send a quick email or make a short phone call. A simple, “Hi, how are you. Hope all is well. This is what is happening with me professionally right now. How about you? If you need anything, please contact me. I’m happy to help” is all that is needed. You don’t even have to talk directly to them. Call late in the evening when you know they are out of the office and leave it on their voice mail or send it in an email. Depending on the relationship, you may add a few more details. Honestly, though, that is all you need to keep a professional contact up to date. Remember, it is all about Give, Give, Give. You just want to remind them that you are there to help them if they need it.

Will they respond? Maybe not. Many of my contacts don’t respond. I don’t know if they think I am a nut job or not. It doesn’t matter. They have a delete key. However, if there is ever a time when they need something and my email shows up, I hope they call. I won’t berate them for not replying sooner. I’ll be thrilled they thought enough of me to call. I will do everything I can to help them, too.

It only takes a few minutes every few weeks. Stay in touch. Offer assistance in whatever they need. That is what networking is all about.

Postscript: As I was finishing up editing this post, one of my best friends I haven’t heard from in nearly a year popped up a video chat window. He had to go all the way to Costa Rica to find time to call, but I am so glad to hear from him. I probably woke the whole house up with my shout of joy. I’m telling you. Keep In Touch with your friends. 

image source: The Digital Scratchpad

 

After my little tirade on contact managers, you may be wondering what I use. Since I haven’t found the ‘killer app’ yet, I have had to cobble together a bunch of different things.

Contact Information

I use Gmail’s Contacts for keeping track of names, phones and email. I know I should use more fields to store information, but I haven’t taken the time to add the necessary custom fields. Another fear is that I won’t be able to get the data back once I do find nirvana in a package. Every now and then I try weeding out the duplicates I inherited from Microsoft. I think I am down to the G’s.

Events

I try to keep as many birthdays as possible in my calendar. It is the most obvious day to keep in touch with someone. I use Google Calendar for this task. I use it for tracking many different sets of events, including family, work, personal, and my wife’s besides birthdays. These calendars sync to my iPod Touch. I can either see all the calendars overlaid or each individually. I have set the birthday reminders to come up two days in advance to give me enough lead time to prepare. On the special day, I make sure I send the person a personal email or a phone call. I learned about the phone call from Keith Ferazzi in his book, Never Eat Alone: And Other Secrets to Success, One Relationship at a Time. He explains how every morning, he calls the people on his birthday list and immediately bursts into singing Happy Birthday as soon as they answer. It is a great way to start the day. I like it. I also use Google calendar to keep track of appointments, although I admit I also track them in my office Outlook calendar so that I don’t miss anything. I hate duplicating efforts, but until I get an iPhone or some single device, that is where I have to live.

Network Progression

Who introduced me to whom? In the past, I used Microsoft Excel for this. It is a lousy way to do it, too. But it works. Tonight, though, I had the idea of using Mindjet’s MindManager. It would show that hierarchal view I have been missing. Each node can have multiple leafs which in turn can have many of their own. The more I think about it, this tool makes sense. If  I were using Microsoft Outlook for contact management, it would also be able to link the contact information directly into the mind map. That has potential. I will have to think about this one some more. I add the missing tags and attributes to the mindmap as well. That would allow me some interesting possibilities as well to sort people into groups. There is another tool out there called Personal Brain that really could make this powerful the way it links nodes together. It is worth checking into it again. I’ll do that and report back.

LinkedIn

This tool / site bears mentioning. I have been on LinkedIn for many years and have a lot of contacts through it. I haven’t done a good job of using LinkedIn to keep the contact vibrant. That is a failing I need to rectify. Some friends at work and I are learning more about LinkedIn and how to make it work better for us. This also has possibilities for a contact management system. If you aren’t on LinkedIn, you need to be. Unlike Facebook, it is geared to the working professional. They have a nice way of vetting contacts by having you list the method of connection and verify it with the other party before that connection is listed. Their focus on professional contacts is what makes it attractive to the business world. They aren’t trying to sell the experience of Farmville or some other social experiment. Be careful what is up there, though. It is there for the world to see, including your current and future employer. More on social media and network building at a future date.

Mobile devices

I have used many organizers over the years. Most don’t cut the mustard and have been discarded. I don’t even like to think about the amount of money I have spent on them. Currently, I use an iPod Touch and love it. If I were willing to pay the cost, I would carry an iPhone. I am holding out for a company provided iPhone because I am too cheap to pay for it myself. If I bought one for myself, I would still have to carry the company phone and I find that ridiculous. But I digress. The iPhone syncs my contacts with Gmail, my calendars with Google and has other tools I use, such as Toodledo. I have to have my iPod. I am very dependent upon it.

That wraps up my tools. What do you use? What do you like or dislike? Please share your experiences. I would love to hear how you keep track of your network. I just got an invitation to gist.com. Anyone use this? It is supposed to consolidate all your contacts from different sources into a single list. Sounds interesting.

image credit: relenet.com

 

As I was upgrading my iPod Touch to version 3.0 last night, I tweeted that it was the best PDA I have ever owned. That prompted Barbara Baily (HRGuruBarb) to tweet back asking me how it functions as a PDA. There is no way I could fit that response into 140 characters.Twitter does have its limitations.

First, a little background. I was a dedicated Franklin Planner user for many years. I loved it literally took it everywhere, but hated how bulky it was and how it literally turned me into the one-armed man. I finally scraped together enough cash to buy a Palm Pilot V. Even though I bought the folding keyboard, I found I couldn’t enter things into it fast enough for me to want to replace the planner. Besides that, the task manager was bad. After that, I dabbled with PDA after PDA, searching for the right one that would do everything I wanted fast enough to give up paper and pen. Don’t ask my wife how much I have spent on PDAs – it will only depress her.

Over the past two years, I have adopted the Getting Things Done (GTD) methodology into my productivity lifestyle. I have tried task manager after task manager. I’ll write another post about all the different ones I have used and abandoned. Currently, I am using Toodledo, an online tool that also prints out a handy booklet I fold up and put in my pocket.

Rewind to last February. The iPod that I have used since 2004, fell out of my pocket onto the tile floor. I held my breath, scared that it was toast. I got the infamous click of death. For the first time in 5 years, I was without an iPod and a musical emotional wreck. I needed my music with me. Over the next couple months (I was out of discretionary funds for a few months), I investigated and drooled over the Apple website. I bugged friends over which to buy. I finally settled on the iPod Touch because it could play movies, didn’t have a cursed hard drive and was the latest in chic. What I hadn’t planned on was how quickly the application feature of the Touch was going to take over my life.

First, I discovered that it would import all my contacts from Gmail. Cool. I like having those with me all the time. Go ahead and down load those. Hey! It syncs with Google Calendars, too? Sweet! Now I have my family and work appointments on my iPod. It was about a month into using it I discovered Toodledo had an application for the iPhone that would also work on the Touch. Awesome!

The Touch application not only presents all the tasks, but stores them on the iPod, syncing them automatically whenever whenever an Internet connection is available. This little application quickly became the heart of my task management. That really became apparent the night the Toodledo died.

A couple of weeks ago, Toodledo had a server crash and was down overnight. My wife, whom I have converted to all things online as well, was beside herself. She was frustrated that she couldn’t get to her task lists. I was blissfully sitting next to her, flipping through my task list on the iPod and doing my weekly review, knowing that nothing was going to get lost or have to be reentered. That made her even more frustrated. She had been just about ready to print out a new booklet when the site died, so she had nothing. That is the danger of having things all online. And I wasn’t winning points. (note: I will probably have to buy her a Touch soon.)

So, slowly, app after app, I have been moving things to the iPod. I love to read. There are several book reader applications. The latest application I have discovered came this morning as I was playing with the new 3.0 update. They now include a voice memo recording application. Frankly, Quick Voice has more features, but both do that final thing I have wanted – record voice notes while I’m driving.

The more I move things onto my iPod, the less I use the Windows Mobile phone from my company. Now, I only use it for work related email. I could move my work email onto the iPod as well, but the policy requires I password protect it first. I’m not willing to have to type in a password, so I still carry it. Since it is a phone, I don’t mind. Could I get an iPhone? Yes, but the company won’t pay for it and I’m not going to pay for it on my own.

What makes the Touch the ultimate PDA for me? Apple did the interface right. For the same reason the iPod has commanded the protable music player market, it will dominate the PDA market soon. It is the easiest to use and definitely the most extendable. I didn’t think I would ever say that about Apple. They finally figured out how to turn loose the hoards of developers out there to do the heavy lifting of customization. For very little money, I have outfitted my Touch with the applications I use every day to make my world run. When Mindjet creates a version of MindManager for the iPhone/Touch, I may sell my laptop. (Not really. I still type faster on a real keyboard.) Everything I use for productivity would then run in the palm of my hand, wherever I may roam. Life is sweet.

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